Client is a large one stop Electronics retail chain with its IT infrastructure distributed across 12 locations in the UAE. Client has received many awards for their excellence in retail management and is considered as a prestigious and fast growing retail brand in the UAE.
Engagement Overview
INFRASTRUCTURE
300 Network Elements
32 Servers
6 Databases (RAC Cluster)
20 Firewalls
TECHNOLOGIES
Cisco, 3 Com, Nortel
Oracle, SQL, Exchange
McAFee , Sonicwall, Barracuda
Blackberry ES, Linux
client's IT scenario-before Id Associations
Client is a large one stop Electronics retail chain with its IT infrastructure distributed across 12 locations in the UAE. Client has received many awards for their excellence in retail management and is considered as a prestigious and fast growing retail brand in the UAE.
why/How ID was chosen
Our client being a quality conscious company with Mission Critical systems uses rigorous methods to evaluate and select the right technology partner. The company chose ID for the following value propositions
Proven expertise in product development and life cycle management
15 years of ID ’ s and its SMEs ’experience at both domain and technology levels
ID Relationship with client since 1997 in various projects
Technology Partnership with Oracle, Microsoft and other industry leaders
Vast experience in supporting clients with multiple geographical locations
ID Solution
ID provides Managed Services to the client addressing their end to end Infrastructure Management needs. We offer the client the following services
Server Infrastructure Services
Network Management Services
Managed Security Services
Database Services
Virtualisation Services
End User Computing Services
24/7 Support Services
Client also uses ID ’ s Tours/Holidays System “eXplore” to manage their Holiday Operations.
Implementation Challenges
Integrating numerous platforms
To maintain Network availability to all the stores
