Our Support Services

ID's Support Services help you increase operational efficiency, lower support costs, and Improve availability risk management through automated online support system.

That's because the needs of the average end-user tends to change by the day, and with it, the demand on the IT solution also changes. No product or application can
therefore remain static. At ID, we understand the customer and we don't stop with only offering solutions to our clients instead, our support services are geared to help them
out beyond the implementation stage.

Our Support HighLights

Online Support

Initial Onsite Deployment and Extensive Training. Onsite Support if required in business breakdown/critical events

Online Chat Support

- Our Support Consultants are available online to resolve customer queries via chat across all time zones.

Telephonic Support

- Customers are provided with the contact numbers of our consultants to contact whenever needed

Remote connetivity Tools

- Availability/Usage of Tools like VNC, Net Meeting...etc


Online support on Mobile Apps

An easy to use Ticket Tracking System enables you to track product issues and obtain timely resolution via mobile App.

Weekend Coverage

Customers can avail support during off-hours / weekends to reduce issues resolution turnaround time. We also provide Full-time support during peak periods such as month-end closure, and during software release updates and upgrades. Higher priority is offered based on severity levels of the support ticket and to the customers choosing premium/extended support plan

Multiple Support Channels

ID's support team can be reached through multiple channels – Email, Phone and Chat.

Support on Business Hours

ID's standard Helpdesk Services are available on holidays during the working hours of the respective local helpdesk. The standard helpdesk services include logging of customer call, registration (if the support call is identified as a defect), and providing a defect fix within the stipulated timeframe, depending on the criticality classification