Established in 1976, in Sharjah, as a full service travel agency, our client is recognized today as one of the largest travel management companies in the United Arab Emirates. The company has presence all across the UAE, offering comprehensive travel solutions to the retail and corporate sectors. Our client is also the first travel company in the UAE to achieve the ISO 9001 Certification, in 1999, and the first company to win the Sharjah Economic Excellence Award in the travel and tourism category, in 2004.
|Client||One of the largest travel management companies in UAE|
|Project Start Date||2006|
|Project End Date/ Status||Completed in 2006. Version upgrade in 2008. Ongoing support|
|GSA||For over 14 leading Airlines like Emirates, Singapore Airlines...etc|
|Project Locations||2 Regional Entities with over 30 locations across UAE|
|Number of current Users||150+|
|ID Team Size||Onsite: 2
|Technical Details||Oracle 9i Database, Oracle9i iAS, Oracle Forms, Pro*C & ASP.NET|
|Application Integration||Amadeus, Galileo, Sabre, Airmiles, Emirates Bank & Integration with their Group Financials|
Automation at client ’s IT environment was initially limited to a basic application software for few of their business functions such as accounting but many of their critical business functions were yet to be automated. Very low levels of automation and integration made their operations to be highly labor intensive. This scenario also led to repetition of work, many errors due to large amount of manual work, decreased efficiency and increasing costs. Furthermore, their entire critical mid office functions were manual which resulted in delayed Operational and Financial MIS.
Client is one of the largest and reputed Travel companies in the UAE with complex activities covering Corporate, Retail and GSA operations. Their core objectives while evaluating a new solution were
When our client evaluated the options available, eTravel2000 emerged as the winner as it met all of client ’s needs and also because it is a market leading product tried and proved by other leading reputed Travel companies. The key product differentiators identified were
ID provided a comprehensive solution that is fully integrated from Sales & Inventory Management to Financial MIS. The eTravel2000 solution offered to our client was built of modules that included
Client also uses ID ’ s Tours/Holidays System “eXplore” to manage their Holiday Operations.
Due to the complexity of the project and the size of the organization, project challenges were well anticipated and a proactive team comprising of members from ID and client organisation contributed to a successful deployment. Some of the challenges were