Connect Helpdesk Support Blog
  • About
  • Services
    • Database Services
    • Infrastructure Services
    • Consulting Services
    • Application Services
    • Enterprise Integration
    • HRBS
  • Industries
    • Shipping & Logistics
    • Transport
    • Travel
    • HRMS
    • Manufacturing
    • Retail
  • Products
    • Shiplogix
    • Travlogix
    • WMS
    • Retailsoft
  • Careers
  • Contact Us
  • About
  • Services
    • Database Services
    • Infrastructure Services
    • Consulting Services
    • Application Services
    • Enterprise Integration
    • HRBS
  • Industries
    • Shipping & Logistics
    • Transport
    • Travel
    • HRMS
    • Manufacturing
    • Retail
  • Products
    • Afsys - Shiplogix
    • Travlogix
    • WMS
    • Retailsoft
  • Careers
  • Contact Us
  • Tweets by InfoDynamicsOff

Retail Soft

  • Case-Studies
  • Retail Soft
Other Case Studies
  • AFSYS - Shipping
  • eTravel2000 Solutions
  • ID Drive Rent-A-Car
  • Travlogix Case Study1
  • Travlogix Case Study2
  • Travlogix Case Study3
  • Retail Soft Solutions
  • Database Services
  • Infrastructure Solutions
  • ADMS-OPD Solutions
Client Overview

none

Client organization was founded in 1931 and today it is one of the largest retail chains in Africa. The company retails clothing and food through its chain of 200+ corporate stores and franchisees across Africa and the Middle East. They are well known for their innovation and quality and considered as a highly reputed organization




Engagement Overview


Client One of the largest retail chains in Africa
Industry Travel
Project Start Date 2006
Project End Date/ Status Completed in 2006. Version upgrade in 2008. Ongoing support
GSA For over 14 leading Airlines like Emirates, Singapore Airlines...etc
Project Locations 2 Regional Entities with over 30 locations across UAE
Number of current Users 150+
ID Team Size Onsite: 2
Offshore: 5
Technical Details Oracle 9i Database, Oracle9i iAS, Oracle Forms, Pro*C & ASP.NET
Application Integration Amadeus, Galileo, Sabre, Airmiles, Emirates Bank & Integration with their Group Financials


client's IT scenario-before Id Associations

Franchisees of client were using different IT systems to manage their retail activities and this heterogenous environment lead to incompatibility between client ’s and the franchisees ’IT applications. Most of the franchisee ’s applications were not robust enough or integrated with critical modules such as financials. They were also facing difficulties concerning the stability and high availability of the applications. Very low levels of automation of business functions involved high levels of human interventions, errors and costs. These shortcomings were severely hampering the operational efficiency of the franchisees and the client.

why/How ID was chosen

Client was scouting for an ideal product that could be used uniformly by all of the franchisees and came to know about Retailsoft's efficiency from a franchisee in Dubai, who was using it with utmost satisfaction. After a rigorous and thorough evaluation of all the options available to them, the company chose Retailsoft for the following key differentiators

  • Distributed nature of the architecture of Retailsoft
  • Centralised inventory & financials
  • ID ’ s rich project delivery experience in African countries
  • ID ’ s immense functional knowledge in the Retail domain
  • Capabilities to ramp up/allocate resources swiftly to implement solution in record time

ID Solution- Retail Soft

ID provides its client with a customized mix of Retailsoft modules that ideally suit the needs of the business. The modules that are integrated for the retail chain are

  • Point of Service
  • Merchandising
  • Customer Management
  • Financials
  • Inventory
  • Credit Sales
  • Lay by
  • Loyalty
  • Promotions

Client also uses ID ’ s Tours/Holidays System “eXplore” to manage their Holiday Operations.


Implementation / Installation Challenges

  • Migration of historical data from different legacy systems of the franchisees
  • Infrastructure limitations in terms of providing high performance networking/connectivity to store locations
  • Deployment of back office application to stores through low bandwidth telecom carrier
  • Localisation of solution to suit different countries of Africa & Middle East
  • Integration with HQ systems at different process level interfaces
  • Language barriers leading to challenges in training and other practical operational activities
  • Collaborating with numerous stakeholders such as Principals, Franchisees, Vendors, to complete implementation in a timely fashion

Client Benefits

  • Seamless integration with HQ systems at different process levels such as stock replenishment helps client and the franchisees to operate very efficiently
  • Consolidated view of business critical items such as sales, inventory, etc across all the stores gives clients and its franchisees a very broad look and the required insights to take the right decisions
  • Robust solution with multiple modules addressing all business functions have automated the franchisees operations to very high levels thus substantially reducing the amount of human intervention, errors, time and cost
  • Provides smart tools to analyse dead stocks, top sellers, best sellers helping franchises and the client to take appropriate action
  • Near-Zero maintenance, thus optimising IT spend and ongoing excellent customer support ensures high levels of performance and availability



Address

  • UAE
  • India
  • Oman
  • Saudi Arabia
  • Kenya
  • Egypt
  • South Africa
  • Information Dynamics LLC
    Sharaf Building , 3rd Floor, Mankhool Area,
    Bur Dubai, P.O., Box-30448, Dubai, U.A.E.
  • +971 4 3555513
  • sales.uae@infodynamic.net
  • Information Dynamics India Pvt Ltd
    6th Floor,Elnet Software City, Rajiv Gandhi Salai, Taramani,
    Chennai-600113.
  • +91 44 46702200
  • sales.india@infodynamic.net
  • Information Dynamics LLC
    Office No. Z 216, Zone 0402, 2nd Floor, KOM4 Building, Knowledge Oasis Muscat,Russayl, Muscat, Sultanate of Oman.
  • +968 2417 0110
  • sales.oman@infodynamic.net
  • Information Dynamics Co,
    Office No. 106, 1st Floor,
    3823, Omar Al Mukhtar Street,
    Thulaim Dist.  Riyadh 12646 – 7600
    Kingdom of Saudi Arabia
  • +971 55 8488738
  • sales.ksa@infodynamic.net
  • INFORMATION DYNAMICS LTD
    Diamond Plaza Complex, New Wing; 4th Floor, Masari Road, Parklands - WESTLANDS
    P.O BOX 8329- 00100, Nairobi KENYA
  • +254 739154200
  • sales.kenya@infodynamic.net
  • Information Dynamics LLC
    1st of Makram Ebeed st.,City Light Building, 10th Floor -
    Office C3 Nasr City - Cairo - Egypt.
  • +20223521723
  • +201003513871
  • sales.egypt@infodynamic.net
  • ID Technologies Africa (PTY) Ltd
    Unit B3, Arden Grove Office Park, Racecourse Road, Montague Gardens, Milnerton, Western Cape,South Africa-7441.
  • +27 21 552 8688
  • sales.southafrica@infodynamic.net

Quick Links

  • Terms and conditions
    ID - TERMS OF USE
    Acceptance

    By accessing, browsing, downloading and using ID websites, you acknowledge that you have read understood and accept to the following terms of use.

    ID reserves the right to make changes to these terms, without any notice to the users. You are requested to review this section during your future visits to access the latest version of the terms. ID also reserves the right to change, add, and delete the content of ID websites without any notice.

    No Warranties

    All the content in ID websites are provided as 'is'. While ID takes every effort to provide accurate, reliable and secure content (Facts, Figures, Images, Documents, software, etc.) in all its websites, it does not represent, endorse, warrant that the provided content is free of discrepancies, omissions, virus, Trojan horses, worms, etc. or that it is fit for a particular purpose. You agree that you access, use, download the content and services of ID websites at your own discretion. You also agree that you are solely responsible for the consequences of using the content of ID websites.

    Limitation of Liability and Indemnity

    In no event ID will be liable for any direct, indirect, incidental damages including but not limited to loss of data, damages to software/hardware, loss of revenue, business interruption arising out of the use or inability to use the content provided in ID websites even if ID is aware of the possibility of such damages.

    You agree to indemnify ID of any damage as mentioned above as taking any kind of action against ID would be in violation of this 'Terms of Use" which you had agreed to and also against any applicable law.

    Copyright and Intellectual Property

    ID is the sole owner of all the content in ID websites unless explicitly stated. The content including text, white papers, audio, video, case studies, illustrations, etc. is for your personal and non-commercial use. You may not modify, distribute, reproduce, sell, display, perform, and republish any of the content in any form without prior written consent of ID.

    Third Party Website Links

    ID may provide links to other third-party websites that may be of interest to the user. ID does this for the convenience of users and does not have any control over the content of those websites. Just providing the links do not constitute that ID represents, endorses or warrant the content of such websites. ID is not liable or responsible for any consequences of using such websites.

    GOVERNING LAW

    ONLINE PRIVACY POLICY

    ID takes the privacy of it's website users very seriously. To know more about our information collection and dissemination practices, please refer to the detailed Privacy Policy.

    Contact Us

    If you have any questions about this Terms of Use or any comments, feedback about the website, please write to us at webmaster@infodynamic.net

  • Privacy Policy
    INFORMATION DYNAMICS' ONLINE PRIVACY POLICY**

    Overview

    Information Dynamics-hereafter referred to as ID-takes the privacy of its website users seriously and is committed to safeguard their personal information. Therefore, this privacy policy has been articulated to communicate how we collect and disseminate information. This policy statement applies to all ID website & micro sites worldwide.

    In general you can visit and access our website anonymously without disclosing your identity, however we may have to collect your personal information on certain circumstances. While submitting your data on such instances is voluntary and you may decide not to, you may also not be able to access our full set of services and benefit from them.

    Collecting and using personal information

    To communicate with you: ID would collect your personal information to cater to your requests such as inquiries regarding our product and service offerings, newsletters, whitepapers, etc. ID or its affiliates would contact you in order to fulfill your requests when required

    Recruitment: The details that you provide during registering your resume or applying for an available job opportunity would be used by ID or its affiliates to get in touch with you to discuss your candidature. ID would also keep your data in file in order to contact you regarding any future job opportunities

    Direct Marketing, Promotions, Market research and customer satisfaction surveys: Time to time ID may contact you regarding its new product or service offerings, business offers, events, surveys etc. as a value addition and to enhance user experience. If you would like to opt out of such communication from ID, you can use the unsubscribe link in the end of such Emails or you can contact webmaster@infodynamic.net.

    Partners: We collect information from complimenting partners to develop business relationships.

    Sharing Information

    ID does not sell, rent or share your personal information to other individuals or organisations except under the following circumstances:

    We share your information with trusted partners and affiliates who act on behalf of or with ID under strict confidentiality agreements. These partners are entrusted with your information to fulfill your requests or to provide value added services. They do not have any independent right to share your information with any individual or business entity. Your information would be transferred if ID merges with or acquired by another company.

    We may have to disclose your personal information when required by the law during legal or government subpoenas, orders, to enforce our legal rights, to defend our claims, etc ID would also be required to share your information in order to investigate, prevent, and take action regarding any illegal activity to protect personal safety, ID and other public websites.

    Correcting, updating and deleting your personal information

    If you would like to correct a mistake, update your personal information or delete your information permanently from our database, please write to us at webmaster@infodynamic.net

    Cookies and other technologies

    ID also collects information anonymously on visits. For instance, we track from which domain, country the request is coming from and also measure visitor activity and behavior in our websites. Analysis of this data and the emerging trends and patterns help us provide better customer service and improve website performance. The data is analysed only at a consolidated level and not at an individual level. We also maintain highest levels of confidentiality for this data. If you are not comfortable we knowing this transactional details, you may disable cookies in your browser.

    Data Security

    ID employs world class physical, technological and administrative measures to protect your personal information from loss, theft, manipulation or destruction.

    Third party website links

    ID websites may provide links to other third-party websites. These websites may collect, use and share information under different terms and conditions than ID. ID is not responsible for the content or privacy policies of these websites.

    Contact The website

    If you have any questions about this Terms of Use or any comments, feedback about the website, please write to us at webmaster@infodynamic.net

    **ID reserves the right to update or modify this policy at any time without notice. Hence, we request you to review this policy during your subsequent visits.

  • Sitemap
  • ID Quick Facts
  • Case Studies
  • Company Blog

Newsletter Subscribe

Subscribe Our News Letter
none
© 2022 All rights reserved. ID