Client organization was founded in 1931 and today it is one of the largest retail chains in Africa. The company retails clothing and food through its chain of 200+ corporate stores and franchisees across Africa and the Middle East. They are well known for their innovation and quality and considered as a highly reputed organization
|One of the largest retail chains in Africa
|Project Start Date
|Project End Date/ Status
|Completed in 2006. Version upgrade in 2008. Ongoing support
|For over 14 leading Airlines like Emirates, Singapore Airlines...etc
|2 Regional Entities with over 30 locations across UAE
|Number of current Users
|ID Team Size
|Oracle 9i Database, Oracle9i iAS, Oracle Forms, Pro*C & ASP.NET
|Amadeus, Galileo, Sabre, Airmiles, Emirates Bank & Integration with their Group Financials
Franchisees of client were using different IT systems to manage their retail activities and this heterogenous environment lead to incompatibility between client ’s and the franchisees ’IT applications. Most of the franchisee ’s applications were not robust enough or integrated with critical modules such as financials. They were also facing difficulties concerning the stability and high availability of the applications. Very low levels of automation of business functions involved high levels of human interventions, errors and costs. These shortcomings were severely hampering the operational efficiency of the franchisees and the client.
Client was scouting for an ideal product that could be used uniformly by all of the franchisees and came to know about Retailsoft's efficiency from a franchisee in Dubai, who was using it with utmost satisfaction. After a rigorous and thorough evaluation of all the options available to them, the company chose Retailsoft for the following key differentiators
ID provides its client with a customized mix of Retailsoft modules that ideally suit the needs of the business. The modules that are integrated for the retail chain are
Client also uses ID ’ s Tours/Holidays System “eXplore” to manage their Holiday Operations.