Client Overview

Engagement Overview

client's IT scenario-before Id Associations

Franchisees of client were using different IT systems to manage their retail activities and this heterogenous environment lead to incompatibility between client ’s and the franchisees ’IT applications. Most of the franchisee ’s applications were not robust enough or integrated with critical modules such as financials. They were also facing difficulties concerning the stability and high availability of the applications. Very low levels of automation of business functions involved high levels of human interventions, errors and costs. These shortcomings were severely hampering the operational efficiency of the franchisees and the client.

why/How ID was chosen

Client was scouting for an ideal product that could be used uniformly by all of the franchisees and came to know about Retailsoft's efficiency from a franchisee in Dubai, who was using it with utmost satisfaction. After a rigorous and thorough evaluation of all the options available to them, the company chose Retailsoft for the following key differentiators

• Distributed nature of the architecture of Retailsoft
• Centralised inventory & financials
• ID ’ s rich project delivery experience in African countries
• ID ’ s immense functional knowledge in the Retail domain
• Capabilities to ramp up/allocate resources swiftly to implement solution in record time

ID Solution- Retail Soft

ID provides its client with a customized mix of Retailsoft modules that ideally suit the needs of the business. The modules that are integrated for the retail chain are

• Point of Service
• Merchandising
• Customer Management
• Financials
• Inventory
• Credit Sales
• Lay by
• Loyalty
• Promotions

Client also uses ID ’ s Tours/Holidays System “eXplore” to manage their Holiday Operations.

Implementation / Installation Challenges

• Migration of historical data from different legacy systems of the franchisees
• Infrastructure limitations in terms of providing high performance networking/connectivity to store locations
• Deployment of back office application to stores through low bandwidth telecom carrier
• Localisation of solution to suit different countries of Africa & Middle East
• Integration with HQ systems at different process level interfaces
• Language barriers leading to challenges in training and other practical operational activities
• Collaborating with numerous stakeholders such as Principals, Franchisees, Vendors, to complete implementation in a timely fashion

Client Benefits