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Infrastructure Services

Client Overview

Client is a large one stop Electronics retail chain with its IT infrastructure distributed across 12 locations in the UAE. Client has received many awards for their excellence in retail management and is considered as a prestigious and fast growing retail brand in the UAE.

Client ’s IT Environment

300 Network Elements
32 Servers
6 Databases (RAC Cluster)
20 Firewalls
Cisco, 3 Com, Nortel
Oracle, SQL, Exchange
McAFee , Sonicwall, Barracuda
Blackberry ES, Linux

Why/How ID was chosen

Client is using ID ’ s Retail Solution, RETAILSOFT for many years and has already experienced ID ’ s professional services. Client was also aware of ID ’ s immense experience in delivering Infrastructure Management services and ID ’ s partnership with relevant technology leaders such as Oracle, Microsoft, Barracuda, etc made the client to entrust their mission critical IT infrastructure with ID.

ID solution

ID provides Managed Services to the client addressing their end to end Infrastructure Management needs. We offer the client the following services

  • Server Infrastructure Services
  • Network Management Services
  • Managed Security Services
  • Database Services
  • Virtualisation Services
  • End User Computing Services
  • 24/7 Support Services

Implementation challenges

  • Integrating numerous platforms
  • To maintain Network availability to all the stores
  • Multiple geographical locations

Client Benefits

  • High service levels to end customers
  • Reduced operational costs
  • 99.95% of availability of systems