Infrastructure
Solutions

client's IT scenario-before Id Associations

Client is a large one stop Electronics retail chain with its IT infrastructure distributed across 12 locations in the UAE. Client has received many awards for their excellence in retail management and is considered as a prestigious and fast growing retail brand in the UAE.

why/How ID was chosen

Our client being a quality conscious company with Mission Critical systems uses rigorous methods to evaluate and select the right technology partner. The company chose ID for the following value propositions

• Proven expertise in product development and life cycle management
• 15 years of ID ’ s and its SMEs ’experience at both domain and technology levels
• ID Relationship with client since 1997 in various projects
• Technology Partnership with Oracle, Microsoft and other industry leaders
• Vast experience in supporting clients with multiple geographical locations

ID Solution

ID provides Managed Services to the client addressing their end to end Infrastructure Management needs. We offer the client the following services

• Server Infrastructure Services
• Network Management Services
• Managed Security Services
• Database Services
• Virtualisation Services
• End User Computing Services
• 24/7 Support Services

Client also uses ID ’ s Tours/Holidays System “eXplore” to manage their Holiday Operations.

Implementation Challenges

• Integrating numerous platforms
• To maintain Network availability to all the stores
• Multiple geographical locations

Client Benefits

• High service levels to end customers
• Reduced operational costs
• 99.95% of availability of systems