Retail Soft
Solutions

Client’s IT Scenario – Before ID Associations

The Heterogenous nature of the legacy systems used by different agents was the main business challenge for the client. Flow of information amongst principal and the agents, involved high levels of human intervention and hence the processes were time consuming, resource intensive and prone to errors. Absence of a centralised and versatile IT system also meant that lot of limitations in terms of forecasting, resource planning, adhering to local standards, etc

Why / How ID was Chosen

Client was scouting for an ideal product that could be used uniformly by all of the franchisees and came to know about Retailsoft's efficiency from a franchisee in Dubai, who was using it with utmost satisfaction. After a rigorous and thorough evaluation of all the options available to them, the company chose Retailsoft for the following key differentiators

• Distributed nature of the architecture of Retailsoft
• entralised inventory & financials
• ID ’ s rich project delivery experience in African countries
• ID ’ s immense functional knowledge in the Retail domain
• Capabilities to ramp up/allocate resources swiftly to implement solution in record time

ID Solution- Retail Soft

ID provides its client with a customized mix of Retailsoft modules that ideally suit the needs of the business. The modules that are integrated for the retail chain are

• Point of Service
• Merchandising
• Customer Management
• Financials
• Inventory
• Credit Sales
• Lay by
• Loyalty
• Promotions

Client also uses ID ’ s Tours/Holidays System “eXplore” to manage their Holiday Operations.

Implementation / Installation Challenges

• Migration of historical data from different legacy systems of the franchisees
• Infrastructure limitations in terms of providing high performance networking/connectivity to store locations
• Deployment of back office application to stores through low bandwidth telecom carrier
• Localisation of solution to suit different countries of Africa & Middle East
• Integration with HQ systems at different process level interfaces
• Language barriers leading to challenges in training and other practical operational activities
• Collaborating with numerous stakeholders such as Principals, Franchisees, Vendors, to complete implementation in a timely fashion

Client Benefits

• Seamless integration with HQ systems at different process levels such as stock replenishment helps client and the franchisees to operate very efficiently
• Consolidated view of business critical items such as sales, inventory, etc across all the stores gives clients and its franchisees a very broad look and the required insights to take the right decisions
• Robust solution with multiple modules addressing all business functions have automated the franchisees operations to very high levels thus substantially reducing the amount of human intervention, errors, time and cost
• Provides smart tools to analyse dead stocks, top sellers, best sellers helping franchises and the client to take appropriate action
• Near-Zero maintenance, thus optimising IT spend and ongoing excellent customer support ensures high levels of performance and availability