Client Overview
Client is a large one stop Electronics retail chain with its IT infrastructure distributed across 12 locations in the UAE. Client has received many awards for their excellence in retail management and is considered as a prestigious and fast growing retail brand in the UAE.
Engagement Overview |
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Infrastructure |
* 300 Network elements * 32 Servers * 6 Databases (RAC Cluster) |
Technologies |
* Cisco, 3Com, Nortel * Oracle, SQL, Exchange * McAfee, Sonicwall, Barracuda * Blackberry ES, Linux |
Why/How ID was chosen
Client is using ID’s Retail Solution, RETAILSOFT for many years and has already experienced ID’s professional services. Client was also aware of ID’s immense experience in delivering Infrastructure Management services and ID’s partnership with relevant technology leaders such as Oracle, Microsoft, Barracuda, etc made the client to entrust their mission critical IT infrastructure with ID.
ID solution
ID provides Managed Services to the client addressing their end to end Infrastructure Management needs. We offer the client the following services
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Server Infrastructure Services
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Network Management Services
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Managed Security Services
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Database Services
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Virtualisation Services
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End User Computing Services
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24/7 Support Services
Implementation challenges
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Integrating numerous platforms
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To maintain Network availability to all the stores
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Multiple geographical locations
Client Benefits
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High service levels to end customers
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Reduced operational costs
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99.95% of availability of systems