Client Overview
Client is part of a multi billion dollar business conglomerate based in the Middle East. This highly respected car rental company operates hundreds of different kinds of vehicles including Limousines.
Engagement Overview |
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Industry |
Travel- Car Rental |
Project Start Date |
2002 |
Project Status |
Completed in 2002. Application running successfully. |
Project Locations |
12. Across Middle East |
Number of current Users |
70+ |
ID Team Size |
Onsite: 2 Offshore: 4 |
Technology Stack
|
ASP .NET, C#, Oracle Database 10g, |
Integration |
EDI, Transport Authorities IT system |
Client’s IT scenario-Before ID Association
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Client’s legacy system was running in COBOL at their HQ
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Since it was not an online system, rental agreements were prepared manually at the branches and entered in to the system in the HQ in the evening. This handicap created delay in billing and generating MIS reports
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Absence of real time data on car & driver availability seriously hampered client’s operations
Why/How ID was Chosen as the Technology Partner
Previously, ID had successfully implemented its Travel solution for the client’s Travel and Tours division. The client was very much impressed with the overall business experience and after sales support provided by ID. This was an important criterion for ID winning this project, apart from our technical and delivery capabilities.
ID solution-eDrive
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Centralized system with Service Oriented and Multi Layered Architecture using .NET technology
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Online reservation facility
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Corporate customers can view the reports relevant to them with complete security
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Integration with the government transport authorities for processing of vehicle fines(Using web services & EDI)
Implementation challenges
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Migration of legacy data from the COBOL based IT system
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Providing real time vehicle & driver availability data
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Online reservation & country specific accounting requirements
Client Benefits
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Centralised web based system lets all branches to work harmoniously resulting in improved levels of operational efficiency and customer service
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Highly scalable system that can accommodate clients rapid growth in the future
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Alerts based on client defined business rules help them to manage pro actively
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Features such as online reservation facility enhances user experience
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Value added services such as online access to various reports for corporate customers result in high levels of customer retention